1. We reserve the right to remove any content contributed to this website by members, clients or any other user of the website (each a 'user') which does not meet the following guidelines.

2. Client reviews and owner responses are the subjective opinions of the clients and owners who posted the content. They are not our opinions and are not endorsed by us.

3. We do not have any obligation to investigate the truthfulness or accuracy of reviews or responses.

Eligibility Guidelines

To review a property, the client must meet the following requirements: 

1. The client must validate his or her identity or email as requested when

2. A client may contact Customer services if he/she wishes to update or remove their review.

3. The reviewer must be at least 18 years of age.

Owner or Member Responses to reviews

Owner or member Responses must be written by the owner or manager of the property or his/her authorized representative.

Additional Content Guidelines

No user of this website may contribute any content (including, but not limited to property listings, reviews and responses) which violate the following guidelines:
1. The content must be directly related to its purpose.
For example, property listing descriptions must relate to the property and information that would be useful to a client. 
2. The content must not infringe anyone’s rights, violate the law or otherwise be inappropriate. 
Examples include: 
a. Personal information that can be used to identify or contact any person;
b. Promotional content that would promote other websites, businesses, services or products unaffiliated with this website;
c. Obscene, abusive, discriminatory or illegal content.
3. Reviews and responses should not disclose the physical location of the property or the rates charged by the owner or manager. Content must be truthful and not misleading.
4. Users who post content must have all legal rights to post the content.
5. Users cannot post a review or response for the purpose of trying to force an owner or client to do something that the user wants him or her to do. The reviews are for the benefit of future clients, not to allow one party to threaten the other.

If you see a review or response that does not conform to the above guidelines, please contact Customer services. We will investigate reported abuse and immediately remove reviews or responses that we find are in violation of our guidelines. 

These Guidelines were last updated on 01st October 2017